Performance measurement asks the question: How well are we doing?
The impact of the EMR will be felt in three areas:
a) Quality of patient care
These can be handled by Web based surveys. It’s important to get a bench mark reference of patient information before the EMR is implemented.
Then repeat the survey every year for the duration of the three year OntarioMD funding cycle.
b) Staff satisfaction with the new tool in terms of workflow execution
c) A review of the clinic's finances to assess if the revenue for the clinic has increased or decreased.
Information in the above three areas must be reviewed every year and corrective action needs to be taken if necessary. This includes a change of plans.
The strategic planning process must be flexible enough to allow for short-comings and failures. Lessons can be learned and positive outcomes can be finally achieved.